Congratulations on booking or considering your rail holiday in Europe! Imagine yourself gliding through stunning scenery, from towering mountains to sprawling meadows and charming, hidden villages, all while capturing unforgettable moments. For any remaining questions, our FAQ section is designed to provide you with all the answers you need to prepare for your adventure.
Passport: Necessary for Eurostar travel outside the UK, including return. Verify visa requirements for your destinations.
Travel Documents: Includes train tickets, hotel, and sightseeing vouchers, organized in a quality wallet for your trip. Important: keep these documents safe and do not discard any until after your return, as some may be valid for multiple journeys.
Travel Insurance: Advisable to cover potential delays and accidents, ensuring you’re protected just as on any holiday.
Additional Tips: Bring a bottle of water for long journeys and a camera to capture the scenic views from the train window.
Please be aware that for regional trains you can arrive shortly before departure. We recommend in general for regional trains 15 minutes before departure.
Eurostar Arrivals: Arrive at least 45 minutes before your Eurostar departure to ensure a smooth boarding process.
Other European Trains: While there’s no formal check-in, arriving early is advised. Use extra time to relax or enjoy a coffee at the station.
Luggage Scanning: For certain trains, such as many in Spain, luggage scanning is required before boarding. Consult with your Travel Consultant to know if this applies to your journey, allowing an additional ten minutes for this process.
While train luggage policies are notably more lenient than airline regulations, most trains allow you to bring a maximum of two pieces of luggage without incurring extra costs. However, it’s important to check the specific regulations of your ticket, as policies can vary. Remember, you’ll be responsible for carrying whatever luggage you bring.
In most cases, yes. High-speed or long-distance trains typically feature a buffet car, and some even offer a restaurant car for full meals. The availability of these services varies by the train service, country, time of day, and journey length, which can be confusing. Your Travel Consultant is equipped to provide detailed advice on what to expect. First-class passengers might enjoy complimentary refreshments, a detail your Travel Consultant can confirm. Additionally, bringing your own food and drinks on board is permitted, making train picnics a delightful option.
No need to worry if you find yourself on a delayed train or missed a connection. Simply show your ticket to the train staff, then present it at the ticket office of your next station, explaining the delay. They’ll assist you in boarding the next available service. Additionally, feel free to contact us, especially during our extended opening hours. We’re here to help find your next train and provide any advice and assistance you might need.
If your train is delayed or missed, rest assured there won’t be extra charges. While most tickets included in our packages offer flexibility to board the next train, some journeys might require specific reservation adjustments. In these instances, it’s best to seek assistance from local staff or contact us directly to ensure you can continue your travel without any hassle.
In most cases, if your train is delayed and you miss a connection, you can continue traveling with your old ticket. Sometimes it is necessary that you get a new ticket, but there will be no extra costs for you as a traveler. The flexibility of most tickets included in our packages means you can board the next available train to continue your journey without additional charges. Always check with local staff or contact us for specific guidance on how to proceed in such situations.
To find out the schedule for the next available train, you can check the official railway company’s website or app, which typically provides real-time updates on train schedules and delays. Additionally, information screens at the station often display upcoming train times and platform details. If you’re at a station, asking staff members directly can also provide immediate assistance. For personalized help, especially when traveling with a service like ours, contacting your travel consultant or our customer service can offer guidance and alternative arrangements.
You can contact our customer service via chat, mail or telephone under the following channels:
Email: info@railescape.com
Phone: + 49 157 53343447
On European high-speed trains, amenities typically include comfortable seating, free Wi-Fi, power outlets at each seat, dining cars or at-seat meal service, and accessible facilities for passengers with disabilities. Many trains also offer first-class services with additional amenities such as complimentary meals and drinks, increased legroom, and access to exclusive lounges at stations. Specific amenities can vary by train operator and route, so it’s advisable to check the details for your specific journey.
Yes, European high-speed trains typically offer both Wi-Fi and power outlets onboard. Wi-Fi is usually available for free, allowing passengers to stay connected during their journey. Power outlets are provided at each seat, making it convenient for travelers to charge their electronic devices such as smartphones, laptops, and tablets. However, the availability and quality of these services can vary depending on the train operator and the specific route, so it’s a good idea to check in advance.
Yes, you can usually bring your bicycle on European high-speed trains, but policies vary by operator and may require a reservation and/or a fee. It’s important to request bicycle transport with us before making your booking to ensure space is available and to understand any specific requirements or costs involved.
Pets are generally allowed on European high-speed trains, but the requirements vary by operator. Typically, small pets can travel for free if they are in a carrier, while larger pets may require a ticket and must be kept on a leash. Some trains may have restrictions on pet travel during peak times or in certain classes. It’s essential to check the specific train operator’s pet policy before booking your trip.
Yes, many European high-speed trains are equipped with family or baby-changing facilities, making travel more convenient for families.
While some European high-speed trains, like those operated by the German railway, offer a range of onboard entertainment options including movies, music, magazines, and newspapers, not all operators provide such services. The availability of onboard entertainment varies by train and operator.
Yes, you can usually reserve a seat with a table or near a window in advance on European high-speed trains. In the standard booking process, we strive to secure a window seat for you if available, enhancing your travel experience. Be sure to specify your preference early, as availability varies by operator and demand.
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With over 100.000 kilometers traveled distance in trains by ourselfs around the world, our packages take travelers on a journey through some of the most breathtaking and iconic destinations in the Europe.
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